Shipping & Returns

Shipping

Discreet Shipping

All of our packages are shipped discreetly, in a plain box or envelope, displaying the sender's name as RH2 way.

Shipping Methods within the USA

We use the United States Postal Service (USPS), UPS, and Federal Express to ship our orders.

All packages are trackable and insured. If an insured parcel is not delivered as promised, we can issue a replacement or refund for you.

Shipping Costs

The charge for shipping your order is determined by the weight and size of the products ordered and the shipping method you choose. Our automated system calculates your shipping charge and displays it for you at the time you choose your shipping method.

Order Fulfillment Time

Orders are usually shipped within 1-2 business days from the day the order was completed. Delivery time may differ based on variables such as the delivery method chosen, your location, etc.

Overnight and Second-Day Shipping

When calculating time frames for overnight or second-day delivery, be aware that orders are picked up from our warehouses Monday through Friday and not on Saturday and Sunday. Overnight and Second-Day Shipping orders placed before noon Eastern Time, Monday through Friday, will usually ship that same day. Orders placed after noon will ship the next business day. Overnight and Second-Day Shipping orders placed after noon on Friday will ship on Monday (or the next business day). Examples:

Overnight: If your order is placed at 2 pm ET on Friday with overnight shipping, it will be shipped Monday, and will usually arrive on Tuesday.

Second-Day: If your order is placed at 2 pm ET on Friday with second-day shipping, it will be shipped Monday, and will usually arrive on Wednesday.

We trust our delivery carriers, UPS, FedEX, and USPS to do their best to deliver orders on time as advertised, but we cannot guarantee shipping times when carriers fall behind.

Backorder Items

Most products we sell are in stock at time of ordering to ensure prompt delivery of orders. Occasionally we advertise items that are not immediately in stock, that may take 3-5 business days to ship. Product availability is displayed on the product description page on the website.

We do not ship to prisons

Undeliverable Packages

If your order is returned to us as undeliverable (due to an incorrect address, missing apartment number, nobody available to receive a parcel, etc.) we will notify you by email.

If the delivery problem is determined to be due to an error on the part of Poison Apple Store or of the delivery service, then Poison Apple Store will either replace the order for you or refund all charges, at your choice.

Defective Products

If you have received a defective item, please contact our Customer Service department and they can help expedite your submission and process of replacement through the manufacturer warranty.

Incorrect Item Shipped

If there is a mistake in the item shipped to you, please let us know so we can replace it for you. Before sending any item back to Poison Apple Store within 60 days of purchase to start the exchange process, please obtain a return authorization number (RA#).

Incorrect Product Ordered

To protect the health of our employees and customers, we cannot exchange toys or intimate apparel (such as lingerie, thongs, massagers, etc.) It is the responsibility of the customer to ensure that they are ordering the correct product.

Change of Mind

Poison Apple Store sales are final. Items purchased, once the shipping box has been opened, may not be returned or exchanged.